Xcel Warranty/Repair Claim

This form is intended for  Xcel product claims purchased within the EU, only.

For US warranty claims, please visit US Claims Support.

All warranty claims will be evaluated by our qualified Xcel repair team. If a product is covered by warranty, we will repair or replace it at our discretion and return to you free of charge.

What are Xcel's Product Warranties?

• Warranty claims are for product being sent to Xcel for evaluation and if deemed under warranty, will be repaired or replaced at our discretion. For returns of Xcel online purchases, please visit Ordering & Returns.
• At Xcel we pride ourselves on the highest quality construction and fit. The following warranties apply per product category, under normal recreational use and proper care, on materials and workmanship from the original purchase date:
• Wetsuits, UV, Accessories, Apparel: 2 Years from original purchase date. 
• Xcel is the only party authorized to determine warranty eligibility. Submitting a warranty claim does not guarantee repair or replacement. Product sent to us for warranty will be evaluated repair (or replacement) at Xcel's sole discretion.

The following circumstances will not be covered under warranty:

• Items purchased from a non-authorized dealer.
• Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorized Xcel repair facility.
• Products classified as seconds, samples, or used.
• All items purchased on sale, regardless of the place of purchase or whether bought on Xcel’s Garage Site.
• Damage from sunlight, chlorine, improper recreational use or care, or any damage beyond the product's natural life expectancy. (A wetsuit's natural life expectancy is 3 years.)
• Warranty claims requests without valid proof of purchase.
• UV, Accessories, and/or Apparel products over 3 months from date of purchase.
• If you have a Warranty Claim, please email: support@xcelwetsuits.eu