Xcel Wetsuits

Frequently Asked Questions

Do you ship to the UK or Ireland?

If you would like to place an order to ship to the UK or Ireland, please go to https://xcelwetsuits.co.uk/

What's My Order Status / Has My Order Shipped?

You will receive an order confirmation after placing your online order.

If it has been more than a few days since entering your order and you have not yet received your shipping confirmation, please contact Customer Service at support@xcelwetsuits.eu.

What is Your Free Shipping Policy?

We offer free shipping on orders €99+.

Discounts and Promotions

Any discount codes used at checkout are valid for full priced items and cannot be combined with any other offer. Discounts cannot be used on items in the Garage collection or items are already on sale.

How Do I Return an Item?

If you would like to return an item that you purchased on this website in the past 30 days, please contact support@xcelwetsuits.eu and include your order number and the items that you would like to return.

Please note:

  • All sales are final on any sale / garage items.
  • All items must be returned in their original, unused condition with the tags still attached.

What are Xcel's Product Warranties? Can I Send My Product in to be Repaired?

Warranty claims are for product being sent to Xcel for repair. For returns of Xcel online purchases, please visit Ordering & Returns.

At Xcel we pride ourselves on the highest quality construction and fit. The following warranties apply per product category, under normal recreational use and proper care, on materials and workmanship from the original purchase date:

Wetsuits: 1 YEAR from original purchase date.

UV, Accessories, Apparel: 3 MONTHS from original purchase date. 

Xcel is the only party authorized to determine warranty eligibility. Submitting a warranty claim does not guarantee repair or replacement. Product sent to us for warranty will be evaluated repair (or replacement) at Xcel's sole discretion.

The following circumstances will not be covered under warranty:

- Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorized Xcel repair facility.

- Products classified as seconds, samples, or used.

- All Items purchased on our Garage Site

- Damage from sunlight, chlorine, improper recreational use or care, or any damage beyond the product's natural life expectancy. (A wetsuit's natural life expectancy is 3 years.)

- Warranty claim requests without valid proof of purchase.

- UV, Accessories, and/or Apparel products over 3 months from date of purchase.

To begin your warranty claim, please visit our warranty page.

How Do I Care for my Xcel Product?

You can help maximize the natural product life of your wetsuit by:

- Rinsing your product after each use with fresh, cool water (hot water reduces neoprene flexibility).

- Hanging your product to dry inside-out on a plastic or wooden hanger in the shade (sunlight damages neoprene).

- Occasionally rinsing your product in non-bleach, mild laundry detergent sudsy water.

- Avoiding heating or folding your product (that includes leaving it in a crumpled heap in the back of your car).

- Wetsuits should never be ironed or put in a clothes washer or dryer.

My Store is Interested in Becoming an Authorized Xcel Dealer. How Do We Do It?

Xcel highly values the business we do with our authorized dealers, and will consider new dealer opportunities with stores/shops and online sellers. Please email us at contact@xcelwetsuits.eu, with your shop and contact information, if you are interested in becoming a dealer of Xcel merchandise.

Is Your Site Secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any Web page that asks for your personal information. To further ensure your security, we use state of the art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

Does Xcel Make Custom Wetsuits?

No, while we'd love to offer this option we currently do not make custom wetsuits. 

How Do You Select the Size for a Wetsuit?

We have more information on sizing on the Xcel Wetsuit Size Chart which can help you determine the right size based on your measurements.

How Do You Size Your Boots?

Please size down from your normal shoe size for a proper fit.

This is not required for the Men's Comp X Split Toe Boot 3mm, it will fit your normal shoe size.

Do You Sell Just One Glove or One Boot?

No, we do not sell a single glove or boot. Sorry to hear you lost one! Shop our latest accessories here